faq
Infinit Sen
Question categorie
general
Where can I park?
You can park for free in the outdoor parking lots P0, P2 and P3 in the Sen Hotel area. Another parking space P1 is available just a few steps from the Sen Hotel, immediately after arriving from the E55 road to the village of Senohraby (see map).
Do you accept payment via various benefit companies?
Yes, we accept the following: Relax Pass, Focus Pass, Gift Pass, Bonus Pass, Unišek, Unišek +, Unišek + FKSP, Cadhoc, Edenred Multi, Edenred Sport & Culture, EdenredCompliments, MúzaPay (Benefit plus), Cafeteria BENEFITY, BENEFIT PLUS or Infinit gift vouchers.
We also accept Flexi Pass and Multi pass Card, eBenefits card, or Edenred Benefits card.
Do you accept Multisport cards? What are the benefits?
Yes. We accept the Multisport card, thanks to which you can get a discount. Yes. We accept MultiSport cards, which entitle you to a discount. You can find the Multisport prices here.
The Multisport card can be used at the same time as membership cards, but the entrance price is not reduced by membership card discounts.
The Multisport card cannot be combined with student/senior and disabled discounts.
What is the Infinit card and what are its benefits?
Infinit Card is a credit card with which you get a discounted entrance fee. You can get the IK for free. The only condition for membership is a minimum deposit of 2 000 CZK. It takes only a few minutes to get the card, just fill in the basic information and the card will be yours. More information HERE.
When does the credit on my Infinit card expire?
The credit on your card does not expire, so it is entirely up to you when you use it. You can check your balance and transaction history in the Client Zone.
Can I top up my Infinit card online?
Yes, you can do so in the Client Zone. The Client Zone allows Infinit cardholders to view their account, check transaction history and instantly top up the credit on their card.
Another advantage is that the card’s barcode is displayed directly in the user account. This means you no longer need to carry your physical Infinit card with you. Simply log in to your account and present the barcode on your phone at reception.
You can top up your credit using a payment card, an UP eBenefity card or the Benefity Plus payment gateway.
Can I get refreshments at your wellness centre?
Yes. There are two fresh bars in the wellness area offering drinks and fresh, healthy snacks. You can also order drinks directly from the swim-up bar in the thermal pool. The hotel complex also has a restaurant where you can choose from both the daily and regular menus.
It’s our first visit. How does everything work?
At reception, you will receive a towel and a sauna sheet to borrow, both included in the admission price. As the wellness centre includes outdoor areas, we recommend bringing your own slippers and bathrobe. If you forget them, disposable slippers are available to purchase for CZK 62, and a bathrobe can be rented for CZK 90.
To use a gift voucher, please bring either a printed copy or present it electronically.
Is there somewhere I can store my valuables?
Yes. When entering the wellness centre, you will receive a chip wristband that allows you to lock your valuables in one of the safes located throughout the wellness area. Safe storage is free of charge.
Are there changing cubicles?
Yes. After passing through the turnstiles, you will find spacious shared changing rooms with several private changing cubicles. Separate men’s and women’s showers and toilets are located beyond the changing rooms. Additional changing cubicles are also available by the thermal pool.
Can I purchase a gift voucher at reception?
Yes, you can purchase a voucher for any service from our range. You can choose and buy one either at reception or conveniently from home through our e-shop.
Can a wellness voucher be extended?
In most cases, yes. Please call us with your voucher code ready or email us at darky@infinit.cz.
Is a reservation required to enter the wellness centre?
No reservation is required to enter the wellness centre. If you would like to book a massage, you need to make a reservation in advance by calling +420 314 314 340.
Do you provide bathrobes and slippers?
The admission price includes the rental of one towel and one sauna sheet. Bathrobes are available to rent for CZK 90, and disposable slippers can be purchased for CZK 62.
Do you offer discounted admission for seniors and people with disabilities?
Yes, discounts are available for seniors and holders of a disability card. You can find the prices in our price list.
Is the wellness centre wheelchair accessible?
No, the wellness centre is not wheelchair accessible.
Sauna world
Someone took my towel by mistake. How do I proceed?
Unfortunately, that may happen because of the unified sheets and towels. You can get a new one at the reception or at the bar for 20 CZK. We recommend to unwrap the towel and place it near your drink or other personal stuff.
Can I go to the wellness without swimsuit?
You need to have swimsuit on in the pool. In the sauna, it is neccesary to take it off mostly due to hygienic reasons. In the sauna, you can be either naked on a sheet, or wrapped in it. Outside of sauna, you have to be covered by the sheet.
If I spend more than 120/180/240 minutes in wellness, do I pay doubled entrance fee?
No, the time continues to count by each minute. Basically, if you will add 10 minutes more to your time in wellness, you will pay only the basic fee and then the additional 10 minutes.
Can children go to the sauna?
Wellness is for safety reasons designed only for adults and people over 145cm. Children under 15 must be under the constant supervision of a person over 18 years of age.
The sauna ceremonies are how often?
The schedule is HERE or on the screen right outside the ceremonial sauna or in indoor wellness.
massages & packages
I am going for a massage for the first time. How does it work?
First make a reservation by phone or in person. Arrive for the massage 10 to 15 minutes earlier, this is needed for the time spent at a reception and for you to take a shower, store your valuables in a safe / locker, etc. Please take a shower before the massage, warm shower will help you relax your muscles. Then wrap yourself in a sheet, you can keep your underwear, but for your convenience, we recommend taking off completely - you do not have to worry, intimacy will be maintained in every situation. Your masseur will pick you up and give you all the information regarding your procedure. The massage comes with a free glass of water, both before and after the massage.
Can I get an confirmation about my reservation via email?
If you wish, please give your email when ordering by phone and we will confirm your massage.
Do you perform physiotherapy?
We do not offer physiotherapy, however, during our massages our trained massage team uses elements of physiotherapy and after consultation with you will be happy to focus on the problem you are experiencing.